Free tool

Store policy generator

Buyer questions cluster around the same five things: when does it ship, when does it arrive, can I return it, who pays the return, how long does a custom order take. Writing these down once makes answering fast and stops you from saying something different each time.

No signup · Nothing leaves your browser

Your shop

The text on the right updates as you type.

No weekend dispatch
An invoice is included with every order
Colours may vary slightly between screens
Orders for out-of-stock items are cancelled and refunded
Size exchanges are accepted

Your policy

Copy it into your seller panel or whichever tool you use.

Why this matters: Trendyol reports that shops replying to buyer questions within the first half hour sell eight times more than the rest. Amazon, eBay and Walmart all score you on response time too. Answering fast depends on already knowing the answer, and a seller whose policy is written down answers without thinking.

You have the policy. Who is watching the questions

Gildix Reply watches your marketplace inbox on a server around the clock and drafts every reply from exactly this policy. It will not invent a rule you did not write; where the policy is silent it leaves the gap for you. It keeps working while your computer is off, and nothing is sent until you approve it.

See Gildix Reply