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Deadlines differ, and so do the penalties. The harshest rule is Hepsiburada's: once the window closes the question is shut and the API refuses your answer.
Amazon expects a fast reply and counts automated-looking contact against you. eBay folds response time into the seller standard. Walmart reports a response-rate metric and marks templated replies as low value. Trendyol gives 12 hours on single-answer product questions, 24 hours generally, and another 24 after a reminder email. Hepsiburada allows one business day, then closes the question permanently.
Most marketplaces lower your score. Hepsiburada removes the ability to answer at all. That changes how you should queue: sort waiting questions by how close they are to expiry, not by when they arrived.
Trendyol reports that shops replying within the first half hour sell eight times more than the rest. Response time is usually framed as a penalty. It is really a revenue number.
Hepsiburada. After one business day the question closes and the API will not accept an answer.
Amazon counts unnecessary or automated-looking contact against you. Drafting and approving is safer than sending automatically.
Gildix Reply watches your marketplace inbox on a server around the clock and drafts every reply from the store policy you wrote yourself. It keeps working while your computer is off, and nothing is sent until you approve it. First 50 replies are free, no subscription.
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