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Amazon SP-API has no operation that returns buyer message content. Messaging API v1 only sends seller-initiated templates. Amazon's own answer: the official route for a CRM to receive buyer messages is email.
Messaging API v1 exposes getMessagingActionsForOrder plus send operations such as confirmDeliveryDetails and sendInvoice. There is no GET that returns the messages a buyer sent you. This is not an oversight; Amazon limits automated-looking contact on purpose.
Buyer messages arrive at the address you set in Seller Central under Notification Preferences, as Buyer Messages. Replying to that email lands back in the same conversation. Helpdesk integrations have used this path for years.
Amazon penalises unnecessary or automated-looking messages. Drafting a reply and having a human approve it keeps the speed without taking that risk. Sending automatically is the part that gets sellers in trouble, not the drafting.
No. Messaging API v1 only sends seller-initiated template messages.
Through the notification address set in Seller Central. Replies sent from that address are threaded back into the conversation.
No. You change one notification setting and can change it back at any time.
Gildix Reply watches your marketplace inbox on a server around the clock and drafts every reply from the store policy you wrote yourself. It keeps working while your computer is off, and nothing is sent until you approve it. First 50 replies are free, no subscription.
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